Update 8/2/17 – Very cool update. The original 25,000 points were deposited to my Flying Blue account today without being subtracted from my Thank You points! So in total, I received an additional 60,000 points for free.
Original Post –
I initiated a transfer of 25,000 Citi Thank You points (from my Prestige card) on Tuesday to Air France Flying Blue. It’s generally an instant transfer but after 6 days it still didn’t show up. I contacted Citi (initially through Twitter) and a senior account executive reached out to me shortly.
She informed me that Flying Blue was having this issue with many partners and Citi (surprisingly) was gonna go above and beyond to make sure I can book my flight. She offered me the following. Her explanation is that the 25,000 FB points would’ve allowed me to book a $600 flight.
– They were going to deposit 35,000 additional Thank You points into my account.
– They were going to cancel the initial 25,000 transfer putting them back into my account. If the technical issues on Flying Blue’s side were resolved and I ended up with 25,000 Air France points, I could keep them also.
– This would give me 60,000 points, enough to redeem for a $600 dollar statement credit once the new Prestige changes are implemented.
If you’re having an issue I highly recommend reaching out. They are obviously very concerned with people canceling their Prestige card and are going out of the way to make them happy.